Privacy policy

Welcome to Anchalee’s Oil – where we value nature, quality, and your experience above all.

1. Shipping Policy

• Order Processing Time: Orders are processed within 24–48 hours after successful payment (excluding weekends & holidays).
• Estimated Delivery Time:
  • Domestic (Vietnam): 2–5 business days.
  • International (if available): 7–14 business days.
• Shipping Partners: We work with trusted carriers such as GHTK, J&T, ViettelPost, or DHL for international orders.

2. Return & Exchange Policy

We want you to be fully satisfied with your purchase. If there’s any issue, you may:

• Request a return or exchange within 7 days from the delivery date if:
  • The product is defective or damaged.
  • The product was broken during transit.
  • You received the wrong item.

Conditions:

• The item must be unused and in its original packaging.
• We do not accept returns based on: change of mind, personal scent preferences, or if the product has been opened.

3. Refund Policy

• We offer a 100% refund if your order is damaged, defective, or undelivered due to our mistake.
• Refunds are processed within 5–7 business days to the original payment method.

4. Privacy Policy

We are committed to protecting your privacy:

• Your personal data will never be shared with third parties.
• Payment information is handled securely and confidentially.
• Customer details are used only for order fulfillment, support, and marketing (with your consent).

5. Customer Support

If you need any assistance, don’t hesitate to reach out:

• Email: anchaleecocooil@gmail.com
• Phone/Zalo: +84 888800251
• Facebook Page: Anchalee Coco Oil